Led the 0-to-1 design for the global CS×AI monitoring hub and design system. Collaborated cross-functionally to deliver full AI visualization in 6 months (4 features). Built a scalable component library to enable self-service workflows, reducing delivery cycles to 2 weeks per feature.
In Jun 2022, joined the global CS 2B system (ticketing & compliance); promoted to POC designer in mid-2023. Led the AI reconstruction of the ticketing system, integrating AI decision support and automation to reduce cost-per-ticket by 30%. AI features were awarded "Best Feature of 2024" by global sites (Manila, Dublin), validating cross-cultural adaptability.
Before Jun 2022, built deep expertise in China’s CS domain, leading product design for intelligent CS, help centers, voice/call systems, and ticketing across 2C/2B platforms. Served as the core liaison aligning with global design teams, driving the standardization and execution of cross-border design systems.
Led B2C product design for the Southeast Asian gaming market (primarily MY, ID, PH), focusing on complex user flows ranging from item marketplaces to payment checkout.